Modelling Total Quality Management in the Malaysian Composite Manufacturing Industry

Nur Aiman Hanis Hasim; Suriati Akmal; Sayed Kushairi Sayed Nordin; Ruzy Haryati Hambali; Mohd Fauzi  Mamat; Abdulla Thamer Jumma Aldharif Alshamsi; Supawi Pawenang

doi:10.37934/mjcsm.7.1.1122

Authors

Nur Aiman Hanis Hasim Fakulti Teknologi Kejuruteraan Mekanikal dan Pembuatan, Universiti Teknikal Malaysia Melaka, 76100 Melaka, Malaysia
Suriati Akmal Fakulti Teknologi Kejuruteraan Mekanikal dan Pembuatan, Universiti Teknikal Malaysia Melaka, 76100 Melaka, Malaysia
Sayed Kushairi Sayed Nordin Fakulti Teknologi Kejuruteraan Mekanikal dan Pembuatan, Universiti Teknikal Malaysia Melaka, 76100 Melaka, Malaysia
Ruzy Haryati Hambali Fakulti Kejuruteraan Pembuatan, Universiti Teknikal Malaysia Melaka, 76100 Melaka, Malaysia
Mohd Fauzi Mamat Fakulti Teknologi Kejuruteraan Mekanikal dan Pembuatan, Universiti Teknikal Malaysia Melaka, Hang Tuah Jaya, 76100 Durian Tunggal, Melaka, Malaysia
Abdulla Thamer Jumma Aldharif Alshamsi Abu Dhabi Airports Company PJSC, PO Box 94449, Abu Dhabi, United Arab Emirates
Supawi Pawenang Universitas Islam Batik Surakarta, Jawa Tengah 57147, Indonesia

DOI:

https://doi.org/10.37934/mjcsm.7.1.1122

Keywords:

Total Quality Management, Composite Manufacturing Company, Aviation Industry

Abstract

This paper investigates the enabler factors of total quality management (TQM) practices for a composite manufacturing company in Melaka, Malaysia. Leadership (L), training and education (TE), supplier management (SM), customer focus (CF), benchmarking (B), continuous improvement (CI), employee relations (ER), and strategic planning (SP) were considered in this paper. They are the critical TQM elements that influence TQM processes (Y). A questionnaire was used to collect data from 27 employees of a composite manufacturing company in Melaka, Malaysia and analyzed using multiple regression analysis. Five out of the eight hypotheses positively fit with the conceptual model and show a positive effect of TQM practices. The research findings indicate that enabler factors, namely leadership (L), continuous improvement (CI), supplier management (SM), benchmarking (B) and strategic planning (SP), have positive and significant effects on successful TQM practices. This study would benefit managers significantly to increase strategic planning, supply chain management, and benchmarking through TQM practices.