Supervisory Interpersonal Communication Skill Principles, Functions and Attributes – A Review

Abstract

Because of the labor-intensive characteristic of construction site, human errors have greater impacts on construction safety. Unfortunately, people are prone to errors, and human errors have become a part of daily activities. Furthermore, unsafe acts have been identified as a major factor of construction accidents. In addition, 70% of construction safety accidents are closely related to the construction team. In order to prevent accidents, it is necessary to improve the knowledge, skills, attitudes, and habits of the people involved. Two-way communication can lead to a change in behavior. Interpersonal relations positively impact individual attitudes, opinions and organizational outcomes. The objective of this current study is to identify supervisory interpersonal communication skills principles, functions and attributes. Literature review is adopted as study methodology of this current study. Soft skills such as communication skills, decision-making and problem-solving skills, leadership skills, interpersonal or people skills inclusive skills on effective listening, speaking, reading and writing are the few examples that significantly relevant. Interpersonal communication is a term usually applied to verbal and nonverbal interfaces in one-on-one or some small-group settings. Poor communication skills can cause irrevocable damage to relationships; affecting productivity, satisfaction, performance, morale, trust, respect, self – confidence, and even physical health. Listening, speaking, reading and writing these four techniques really helpful to improve communication.