Understanding the Common Defects in Commercial Buildings: Types, Causes and Remedial Actions

Abstract

Commercial building maintenance management constitutes a pertinent issue of global concern for all related stakeholders. In Malaysia, the management of commercial building maintenance plays a crucial role in achieving the goal of providing safety to occupants and the building itself. However, there is a paucity of studies that have comprehensively explored all dimensions of commercial building defects in relation to maintenance management. This research was also conducted to identify and analyze the typical defects that occur in commercial structures, understand their underlying causes, assess their impact on safety, functionality and propose effective remedial actions. The study utilized a qualitative approach for data collection. The findings indicated that cracked floors, floor tile failures, wall tiles failure, damaged ceiling, paint peeling and faulty light bulbs were some of the flaws that degrade commercial building. The study’s outcome revealed that defects not only deface the aesthetic appearance of the commercial buildings but also inhibit the functionality of the buildings and depreciate the overall satisfaction. The research limitations include using commercial buildings (shopping complexes or malls) that have been operating for more than 20 years. This study offers invaluable insights for maintenance organizations and maintenance department staff who are genuinely interested in improving commercial buildings’ maintenance management to optimize staff’s performance and enhance the user satisfaction of the buildings in Malaysia and globally.