Analyzing Factors that Influence Public Sector Procurement Reverse Auction System: A Review

M. S. Zulkifli; M. F. Said; C. W. Chong

Authors

shariffudin.zulkifli@epu.gov.my Putra Business School, Universiti Putra Malaysia, 43400 Serdang, Selangor, Malaysia.
M. F. Said Faculty of Economics & Management, Universiti Putra Malaysia, 43400 Serdang, Selangor, Malaysia
C. W. Chong Faculty of Economics & Management, Universiti Putra Malaysia, 43400 Serdang, Selangor, Malaysia.

Keywords:

eBidding, Online Procurement Auction, Electronic Government, eCommerce

Abstract

This study was performed to review the conceptualization and relationships among user behaviour, system quality and intention to use eBidding, an eGovernment auction system with user satisfaction as the moderator. From the theoretical framework, user behaviour and system quality factors have significant relationships with the adoption of information system (IS). Empirical evidence also shows that satisfaction has a significant moderating effect on the relationship between system quality factors with the adoption of IS. Given the significant impact of behavioural factors of officials in eBidding adoption and role satisfaction on the intention and use of eGovernment system, system managers could introduce key changes in the workplace to increase satisfaction to address the problems of low eBidding adoption among users.