Implementation of Building Maintenance Management System in an Organization

Abstract

At present, most companies in Malaysia are still implementing the conventional method rather than implementing a modern omputerized system to manage the maintenance of building facilities and infrastructure [1]. The application of the conventional method is known as a paper-based report or a non-systematic computational database for facilities management. This research was conducted to study the issues faced by XYZ Bank Headquarter (HQ) employees with their current implementation of conventional methods of building maintenance management practices. An action research was applied in the study and an intervention was implemented to improve the existing traditional practice. The intervention conducted was implementing a Building Maintenance Management System (BMMS) to tackle the concerns that were faced by XYZ Bank HQ employees. Thereafter, the BMMS’s effectiveness was measured and further analysed using a mixed-method research design where both quantitative and qualitative analysis were conducted in this study. A number of 35 respondents participated in this study and the data collected were evaluated using descriptive and thematic analysis. The finding showed that the BMMS implementation was effective as per rated by the respondents using Likert Scale survey questionnaire.