The Antecedents of Organizational Citizenship Behavior: A Conceptual Framework

Abstract

The main purpose of this paper was to develop a conceptual model of the antecedents of organizational citizenship behavior among public administrators in Malaysian Public service organizations. The current research was performed by reviewing a considerable amount of past studies on organizational citizenship behavior. Hence, several keywords were identified to conduct the literature review. In the case of this study, the necessary and relevant supporting materials were obtained using electronic databases available at the university’s library databases which include Web of Science, SAGE, Emerald, EBSCOHost, and Science Direct. In the reviews, two potential groups of antecedents managed to be found for organizational citizenship behavior from various settings which are individual-related factors and organizational-related factors. Moreover, this paper established self-efficacy as a mediating variable between the two potential groups of antecedents and organizational citizenship behavior. In regard to this, suggestions were identified for future research to provide a more definitive theoretical statement of organizational citizenship behavi or as well as develop an additional proposition that can possibly be developed from a more advanced theory.