Student’s Satisfaction on Education System - A Case Study on A Malaysia University College

Tin Ting Tin; Shi Xuan Khoo Shi; Chong Kok Chun

Authors

Tin Ting Tin Department of Information and Communication Technology, Faculty of Computing and Information Technology, Tunku Abdul Rahman University College, 53300 Kuala Lumpur, Malaysia
Shi Xuan Khoo Shi Department of Information and Communication Technology, Faculty of Computing and Information Technology, Tunku Abdul Rahman University College, 53300 Kuala Lumpur, Malaysia
Chong Kok Chun Department of Information and Communication Technology, Faculty of Computing and Information Technology, Tunku Abdul Rahman University College, 53300 Kuala Lumpur, Malaysia

Keywords:

Education service quality, tangibility, responsiveness, reliability, assurance, empathy

Abstract

Educational service quality is getting important nowadays especially with the arising of various technology that could assist the education services. This study explores the relationship between five education service quality dimensions (Tangibility, Responsiveness, Reliability, Assurance and Empathy) and students’ satisfaction on a local private university college’s education services through an online questionnaire. The result shows that students are satisfied with most of the services provided by the university college. It is interesting to find out that students agreed that technology could help in improving one of the service dimensions that scored the lowest satisfaction among students (Empathy). This result shows that technology could possibly improve an institution educational services satisfaction among students.