J. J. William, I. A. Chowdhury, and N. M. Suki. “Exploring the Critical Factors of Service Experience in Customer Care Centre of Telecom Industry in Kota Kinabalu, Sabah”. Journal of Advanced Research Design 19, no. 1 (September 25, 2023): 1–13. Accessed November 23, 2024. https://akademiabaru.com/submit/index.php/ard/article/view/4776.