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Sutam, E.D., Pei, .F.L., Jia , J.T., Muhammad, N.A. , Ab-Samat, H. , Jeng , F.C., Prakash, J. , Muhammad, N. and Sirivongpaisal, N. 2024. A Comparative Study on User Satisfaction from Manual to Online Information System Using Define-Measure-Analyze-Improve-Control (DMAIC) in Service Administrative Process . Journal of Advanced Research Design. 122, 1 (Nov. 2024), 27–45. DOI:https://doi.org/10.37934/ard.122.1.2745.