IT Services Weighting System for Medium-Sized Retail Sector Companies in Peru
Keywords:
Multicriteria Decision, Retail, Technology selectionAbstract
Several companies have promoted the use of technological tools within their processes to continue operating in the midst of the global crisis generated by COVID 19. As a result of this situation, numerous companies have emerged that provide IT services to help integrate the use of technology within the organizations that require it. However, there are many companies that are not able to optimize and estimate their multiple technological requirements and even to choose the most suitable IT service provider for their needs. For this reason, we propose a web-based IT service weighting system for retail companies using the MCDM TOPSIS method. The proposal was validated through the development of a web application and its implementation in a retail sector company, as well as the judgment of IT experts. The results show that the application significantly helps companies to choose IT service providers and increases the use of technological tools.