BIN-NASHWAN, S. A.; HASSAN, H. Impact of Customer Relationship Management (CRM) on Customer Satisfaction and Loyalty: A Systematic Review. Journal of Advanced Research in Business and Management Studies, [S. l.], v. 6, n. 1, p. 86–107, 2020. Disponível em: https://akademiabaru.com/submit/index.php/arbms/article/view/1224. Acesso em: 19 may. 2024.