Where is My Parcel? A Review of Crowd Logistics Revolution in Malaysia

Authors

  • Nor Rokiah Hanum Md Haron Faculty of Industrial Management, Universiti Malaysia Pahang Al-Sultan Abdullah, Lebuh Persiaran Tun Khalil Yaakob, 26300 Gambang Kuantan, Pahang Darul Makmur
  • Khai Loon Lee Faculty of Industrial Management, Universiti Malaysia Pahang Al-Sultan Abdullah, Lebuh Persiaran Tun Khalil Yaakob, 26300 Gambang Kuantan, Pahang Darul Makmur
  • Gusman Nawanir Faculty of Industrial Management, Universiti Malaysia Pahang Al-Sultan Abdullah, Lebuh Persiaran Tun Khalil Yaakob, 26300 Gambang Kuantan, Pahang Darul Makmur

Keywords:

Crowd logistics, crowd logistics capabilities, crowd logistics evolution, last-mile delivery

Abstract

This research aims to explore the crowd logistics concept and discover crowd logistics evolution in the Malaysia logistics industry. Employs a systematic literature review approach by using PICo or mnemonic, which signifies ‘P’ (Population or Problem), ‘I’ (Intervention or Exposure) and ‘Co’ (Context). This paper evaluates the evolution of crowd logistics in Malaysia starting with conventional logistics, the introduction of raid hailing, last-mile delivery, crowd logistic and the future of crowd intelligence. The history of crowd logistics expansion has become prominent with the integration of technology and existing infrastructure which allows greater flexibility, customization and efficiency in logistics and transportation delivery. Addressing the crowd logistics revolution has shaped the development of future crowd logistics to be available in the supply chain and maximize the value creation in the Malaysia logistics industry.

Downloads

Published

2023-11-02

How to Cite

Md Haron, N. R. H., Khai Loon Lee, & Gusman Nawanir. (2023). Where is My Parcel? A Review of Crowd Logistics Revolution in Malaysia. Journal of Advanced Research in Business and Management Studies, 32(1), 38–48. Retrieved from https://akademiabaru.com/submit/index.php/arbms/article/view/5116
سرور مجازی ایران Decentralized Exchange

Issue

Section

Management studies
فروشگاه اینترنتی