Information Communication Technology Utilization in Federal Road Safety Corps’ Operations in South-West, Nigeria

Abstract

The study analysed ICT utilization in the operations of FRSC in South-west, Nigeria. It adopted a quantitative research approach conducted in a cross-sectional design with the use of structured questionnaire to collect primary data from the FRSC staff operating in south-western Nigeria. Multi-stage sampling technique was employed to select 323 FRSC staff from Ondo, Oyo and Osun States, Nigeria. The study conducted both descriptive and regression analysis using the statistical package for social sciences (SPSS) version 23. The descriptive analysis of the study revealed that ICT facilities and applications are quite often used in the FRSC and failure of the staff to adapt to technology change and irregularity of power supply are the salient factors hindering the utilization of ICT in the FRSC. In addition, the findings of the regression analysis revealed that ICT utilization has a positive effect on the operations of FRSC. Therefore, the study recommends that more awareness should be created on the importance of ICT and alternative power supply be made available for better utilization of ICT and more quality facilities such as better internet connection, upgrade of the existing ICT facilities for better performance, friendly ICT applications for easy use to enhance the operations of FRSC through ICT utilization.