Assessing the Implementation Level of Business Process Reengineering Factors in Malaysian Islamic Banks

Abstract

The main objective of this study is to assess the level of implementation of BPR factors in Malaysian Islamic banks. BPR factors are operationalized by change management, BPR strategy alignment, customer focus, management commitment, IT investment, and adequate financial resource. The study used descriptive research design and data were collected using structured questionnaire. Simple random sampling technique was used and Sixty Four (64) questionnaires were administered in the Head Offices of Islamic Banks in Kuala Lumpur. A proportionate simple random sampling was used for sample selection of the respondent in the Headquarters of Islamic banks Malaysia. The data collected was processed for descriptive and inferential analysis. Frequencies and descriptive analysis was conducted to ascertain the implementation level of BPR factors in Islamic bank. The findings revealed that BPR factors such as Change Management, Strategy alignment, Management Commitment, Customer Focus, Information Technology (IT) Investment, Process redesign, Adequate Financial Resources, Less Bureaucratic Structure have a moderate means level. This impliedly indicated most of the respondents agreed that the BPR factors do have significance contribution towards the performance. The outcome of this study would provide important insights to both managers and researchers for further understanding on the implementation level of BPR factors in Malaysian Islamic banks. The study provided necessary suggestions on new area of research recommended for future researchers.