Contextual Examination of TQM Practices and Competitive Advantage in the Malaysian Manufacturing Sectors

Abstract

This paper examines TQM managerial practices in number of Malaysian manufacturing sectors. The outcome of this study helps actuate the future level of potential competitive advantages and economic implications. The objectives of the paper is to assess the implementation of quality measures used by a Malaysian manufacturers including managing quality in production, training, quality improvement, and quality assurance. A qualitative approach was applied in this research. Findings suggest that TQM concepts are of minimal concern to frontline workers, which impacts overall quality of production. Labor shortage, and lack of sufficient training amongst reasons attributed to lack of effective TQM implementation. This research also finds that China is taking away manufacturing grounds from Malaysian as well as India and Indonesia as future manufacturing hubs.