Factors Determine the Behavioural Intention in Adopting the Blockchain Technology by Malaysian Public Sector Officers

Abstract

Recently, Blockchain technology has attracted great attention in both private organisations and the public sector around the world. However, not many are aware and understand this new technology. Thus, lack of understanding of the Blockchain technology could influence the intention in adopting the technology. Therefore, the objective of this paper is to identify the behaviour intention towards adopting Blockchain Technology in the Malaysian Public Sector. Data were gathered using a questionnaire to analyse the relationship between factors such as Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions and Trust with Behavioural Intention to adopt Blockchain Technology. The data were gathered from 100 officers in various government department.  The survey revealed that majority of the government officers are aware about the Blockchain technology. However, most of them have inadequate exposure and knowledge about the technology. Findings from the regression analysis found that Trust, Performance Expectancy and Social Influence positively and significantly influence the behaviour intention of government officers in adopting Blockchain technology. Meanwhile, Effort Expectancy and Facilitating Conditions were found not significant. The findings from this study suggest that it is essential to develop strategies to implement a suitable Blockchain application in the public sector. Prior to such implementation, it is imperative for government officers to be equipped with knowledge, skills and resources related to the Blockchain technology.